Service industries - Management
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
$32.00 Add to cartIn this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service…. [more below]
- Author: Price, Bill
- Binding: Hardcover
- Page Count: 336
- Publish Date: March 01 2008
- ISBN10: 0470189088
- Language: English
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Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy, Second Edition
$46.00 Add to cartPublisher’s Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
The definiti… [more below]
- Author: Imai, Masaaki
- Binding: Hardcover
- Page Count: 448
- Publish Date: June 13 2012
- ISBN10: 0071790357
- Language: English
