Refunds / Returns
A 25% Re-Stocking Fee and loss of Shipping & Handling costs will be applied to any items returned as “Refused/Rejected”, “Not an Approved Vendor”, “Invalid/Incomplete/Undeliverable Address”, or “Exceeded Items Allowed/Duplicate Copies”. Returned packages will require repayment of Shipping & Handling fees for re-shipment. Returned items may also result in loss of the entire purchase price, as well as Shipping & Handling costs, if contents are not returned in its original packaging (unopened/undamaged) or if they cannot be
re-stocked for resale (this also applies to items such as personalized gifts, flowers & perishable gifts). Any items returned in a condition other than stated, will result in the loss of all costs paid by you. Make sure to check your facility’s policies prior to ordering. Refused/rejected items will NOT be accepted UNLESS items are returned directly from the facility with a formal rejection slip.
ALL SALES ARE FINAL. Books N Things has a no return or exchange policy (No substitutions or cancellations).
FLOWER AND GIFT BASKETS: Food items and flowers are perishable and CANNOT be re-stocked for re-sale. Failure to provide the required valid phone number and absence of a signature from the recipient will result in the loss of the entire purchase price.
Contact us at [email protected] for questions related to refunds and returns.