You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive–not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
Don’t have much time? Get up to speed fast on the most essential business skills with HBR’s 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives–from the most trusted source in business. Also available as an ebook.
Author: Harvard Business Review
Binding Type: Paperback
Publisher: Harvard Business Review Press
Published: 02/16/2016
Series: 20-Minute Manager
Pages: 128
Weight: 0.25lbs
Size: 6.90h x 5.00w x 0.40d
ISBN: 9781633690783
Language: English
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