Customer Relations
-
Creating Superfans: How to Turn Your Customers Into Lifelong Advocates
$27.00 Read moreSuperfans aren’t just for pop stars and NBA teams.
What if your customers loved your brand the way Swifties love Taylor or Drake loves the Raptors? What if they came back again and again…and told th- Author: Hodak, Brittany
- Binding: Hardcover
- Page Count: 296
- Publish Date: January 10 2023
- ISBN10: 1774580780
- Language: English
-
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
$19.95 Add to cartIn today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty year… [more below]
- Author: Hyken, Shep
- Binding: Paperback
- Page Count: 280
- Publish Date: March 17 2020
- ISBN10: 1640951539
- Language: English
-
Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Revised, Expanded)
$35.00 Add to cartIn the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers… [more below]
- Author: Reichheld, Fred
- Binding: Hardcover
- Page Count: 304
- Publish Date: September 20, 2011
- ISBN10: 1422173356
- Language: English
-
Raving Fans
$25.99 Read moreWritten in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effectiv
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 160
- Publish Date: May 19 1993
- ISBN10: 688123163
- Language: English
-
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
$29.99 Add to cartHorst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of comprom
- Author: Schulze, Horst
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 05, 2019
- ISBN10: 0310352096
- Language: English
-
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
$27.00 Add to cartExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Disney Institute specializes in helping professionals see new possibilities thr… [more below]- Series: Disney Institute Book
- Author: The Disney Institute
- Binding: Hardcover
- Page Count: 224
- Publish Date: November 08 2011
- ISBN10: 1423145844
- Language: English
-
Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer
$19.00 Add to cartIn this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten C… [more below]
- Author: Sewell, Carl
- Binding: Paperback
- Page Count: 240
- Publish Date: November 19 2002
- ISBN10: 0385504454
- Language: English
