Joseph A. Michelli
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
$44.00 Add to cartA Wall Street Journal bestseller
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers–The Starbucks Experien
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 304
- Publish Date: December 08 2015
- ISBN10: 007180630X
- Language: English
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
$33.00 Add to cartWAKE UP AND SMELL THE SUCCESS!
You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personali
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 224
- Publish Date: October 05 2006
- ISBN10: 0071477845
- Language: English
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
$33.00 Add to cartDiscover the secrets of world-class leadership
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attentio
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 304
- Publish Date: July 04, 2008
- ISBN10: 0071548335
- Language: English
