Kalbach, James
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By: Kalbach, James
Mapping Experiences: A Complete Guide to Customer Alignment Through Journeys, Blueprints, and Diagrams
$55.99PaperbackRead moreCustomers who have inconsistent experiences with products and services are understandably frustrated. But it’s worse for organizations that can’t pinpoint the causes of these problems because they’re
- Author: Kalbach, James
- Binding: Paperback
- Page Count: 436
- Publish Date: December 29 2020
- ISBN10: 1492076635
- Language: English
