Conflict Resolution & Mediation
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
$19.99 Add to cartDealing with customers isn’t easy, they aren’t always right or even pleasant. Business author Ren? Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insight
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 304
- Publish Date: September 12 2012
- ISBN10: 081442032X
- Language: English
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Possible: How We Survive (and Thrive) in an Age of Conflict
$32.00 Add to cartThe author of the world’s best-selling book on negotiation draws on his nearly fifty years of experience and knowledge grappling with the world’s toughest conflicts to offer a way out of the seemingly
- Author: Ury, William
- Binding: Hardcover
- Page Count: 368
- Publish Date: February 20 2024
- ISBN10: 0063286904
- Language: English
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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
$19.99 Add to cartHow to Manage Work Relationships in a Constructive Way that Leads to Success.
Learning how to maintain strong, harmonious work relationships is essential. Unfortunately, at some point in your career, y
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 240
- Publish Date: October 15 2013
- ISBN10: 0814432980
- Language: English
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Ask for More: 10 Questions to Negotiate Anything
$17.99 Add to cartAn instant Wall Street Journal bestseller and “a joy to read” (Douglas Stone and Sheila Heen, authors of Difficult Conversations), Ask for More shows that by asking better questions, you get better an… [more below]
- Author: Carter, Alexandra
- Binding: Paperback
- Page Count: 272
- Publish Date: January 04 2022
- ISBN10: 1982130490
- Language: English
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Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts
$19.00 Add to cart“One of the most important books of our modern era” -Amb. Jaime de Bourbon
For anyone struggling with conflict, this book can transform you. Negotiating the Nonnegotiable takes you on a journey into t- Author: Shapiro, Daniel
- Binding: Paperback
- Page Count: 352
- Publish Date: March 07 2017
- ISBN10: 0143110179
- Language: English
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The Prepared Leader: Emerge from Any Crisis More Resilient Than Before
$28.99 Add to cartThe next crisis might be here now, or it might be around the corner. In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two history-making experts in crisis leadership–James,
- Author: James, Erika H.
- Binding: Hardcover
- Page Count: 170
- Publish Date: September 20 2022
- ISBN10: 1613631650
- Language: English
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Negotiating the Sweet Spot: The Art of Leaving Nothing on the Table
$24.99 Add to cartEverybody negotiates at various points every day, be it in life or business, and it’s important to get it right.
On average, people leave about 20% of potential mutual gains untapped in any negotiation
- Author: Thompson, Leigh
- Binding: Paperback
- Page Count: 256
- Publish Date: July 14 2020
- ISBN10: 1400217431
- Language: English
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The Social Styles Handbook: Adapt Your Style to Win Trust
$21.95 Add to cartWhy do you connect easily with some people and not with others? More than two million people use social styles and versatility skills to read and adapt to the natural behavior of others. Simple to lea… [more below]
- Series: Wilson Learning Library
- Author: Wilson, Larry
- Binding: Paperback
- Page Count: 192
- Publish Date: May 04 2011
- ISBN10: 9798218046408
- Language: English
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The Secret to Getting Along (and Why It’s Easier Than You Think): 3 Steps to Life-Changing Conflict Resolution
$26.99 Read moreNamed as a Next Big Idea Club Must Read!
Is it possible to get along better? Yes, with 3 simple steps for conflict resolution!
Conflict is everywhere–in our homes, at work, on our social media feeds. B
- Author: Hartley, Gabrielle
- Binding: Hardcover
- Page Count: 288
- Publish Date: May 16 2023
- ISBN10: 172825891X
- Language: English
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From Conflict to Community: Transforming Conflicts Without Authorities
$16.95 Add to cartConflict is everywhere: our living rooms, our streets, our community organizations, and every corner of the internet. But few of us have the training to successfully intervene or resolve these conflic… [more below]
- Author: Olton, Gwendolyn
- Binding: Paperback
- Page Count: 192
- Publish Date: December 27 2022
- ISBN10: 1648410588
- Language: English
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The Pink Elephant: A Practical Guide to Creating an Anti-Racist Organization: A Practical Guide to Creating an Anti-Racist: A Practical G
$19.99 Add to cartThe Racial Revolution of 2020 pushed anti-racism to the forefront of the global conversation. For the first time in history, many companies have had to take an honest look at how little progress has b
- Author: Asare, Janice Gassam
- Binding: Paperback
- Page Count: 134
- Publish Date: November 23, 2020
- ISBN10: 0578791293
- Language: English
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Multigenerational Workplace: The Insights You Need from Harvard Business Review
$22.95 Add to cartSeize the benefits of the five-generation workforce.
Generational distrust and ageism are seeping into organizations worldwide. Differences over communication style, technology preferences, identity, a
- Series: HBR Insights
- Author: Review, Harvard Business
- Binding: Paperback
- Page Count: 208
- Publish Date: August 22 2023
- ISBN10: 1647825008
- Language: English
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How to Work with (Almost) Anyone: Five Questions for Building the Best Possible Relationships
$17.95 Add to cartYour happiness and your success depend on your working relationships
The people you manage. How well you work with your boss. The way collaboration happens with colleagues and peers. How you connect w- Author: Stanier, Michael Bungay
- Binding: Paperback
- Page Count: 256
- Publish Date: June 27 2023
- ISBN10: 1774582651
- Language: English
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Dealing with Difficult People
$19.99 Add to cartLearn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their–and your own–emotions. How do you stay calm in a tough conversation? How do yo
- Series: HBR Emotional Intelligence
- Author: Review, Harvard Business
- Binding: Paperback
- Page Count: 160
- Publish Date: May 08, 2018
- ISBN10: 1633696081
- Language: English
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Taking the War Out of Our Words
$21.00 Add to cartWhether we are dealing with a rude clerk, our child saying, “That’s not fair ,” our spouse ignoring us, or an uncooperative co-worker, in our struggle to respond effectively, we often become defensive
- Author: Ellison, Sharon Strand
- Binding: Paperback
- Page Count: 304
- Publish Date: December 01, 2016
- ISBN10: 0998244600
- Language: English
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Getting Along: How to Work with Anyone (Even Difficult People)
$30.00 Add to cartNamed one of “22 new books…that you should consider reading before the year is out” by Fortune
“This practical and empathetic guide to taking the high road is worth a look for workers lost in conflic
- Author: Gallo, Amy
- Binding: Hardcover
- Page Count: 304
- Publish Date: September 13, 2022
- ISBN10: 1647821061
- Language: English
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The Prepared Leader: Emerge from Any Crisis More Resilient Than Before
$18.99 Add to cartThe next crisis might be here now, or it might be around the corner. In The Prepared Leader: Emerge from Any Crisis More Resilient Than Before, two history-making experts in crisis leadership–James,
- Author: James, Erika H.
- Binding: Paperback
- Page Count: 170
- Publish Date: September 20, 2022
- ISBN10: 1613631634
- Language: English
