Customer Relations
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The Harvard Business Review Sales Management Handbook: How to Lead High-Performing Sales Teams
$29.99 Add to cartSales leadership essentials for an era of rapidly advancing digital technology.
Managing an effective sales organization is key to revenue generation, customer satisfaction, and business results. But w
- Series: HBR Handbooks
- Author: Sinha, Prabhakant
- Binding: Paperback
- Page Count: 368
- Publish Date: October 22 2024
- ISBN10: 1647826802
- Language: English
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Disney Y El Arte del Servicio Al Cliente
$25.50 Read moreDesde que Walt Disney empez? su estudio de animaci?n, la empresa nunca ha conocido otra cosa m?s que el ?xito. A qu? se debe esto? Son los personajes carism?ticos de sus pel?culas o sus parques de a… [more below]
- Author: Kinni, Theodore
- Binding: Paperback
- Page Count: 176
- Publish Date: December 15 2024
- ISBN10: 6078756974
- Language: Spanish
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The Connected Company
$29.99 Add to cartWith a foreword by Alex Osterwalder.
The future of work is already here.
Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can am
- Author: Gray, Dave
- Binding: Paperback
- Page Count: 312
- Publish Date: January 06 2015
- ISBN10: 1491919477
- Language: English
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Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations
$28.00 Add to cartIn Experience Is Everything, award-winning CX strategist Jeannie Walters shows leaders at every level how to transform everyday interactions into human-centered experiences that inspire loyalty and cr… [more below]
- Author: Walters, Jeannie
- Binding: Hardcover
- Page Count: 224
- Publish Date: April 14 2026
- ISBN10: 1637634463
- Language: English
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Know What You’re for Bible Study Guide: A Strategy for Living the Life God Wants You to Live
$12.99 Add to cartDo the people in your world know you’re FOR them?
In our world today, people are often known more for what they are against than what they are for. Unfortunately, this extends even into the church. We
- Author: Henderson, Jeff
- Binding: Paperback
- Page Count: 144
- Publish Date: January 14 2020
- ISBN10: 0310119634
- Language: English
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The Transformation Economy: Guiding Customers to Achieve Their Aspirations
$32.00 Add to cartFrom the author who defined the Experience Economy comes the next big shift: the Transformation Economy.
A fundamental economic shift is emerging. Goods, services–even memorable experiences–are no lo
- Author: Pine II, B. Joseph
- Binding: Hardcover
- Page Count: 272
- Publish Date: February 03 2026
- ISBN10: 9798892791373
- Language: English
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The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
$42.00 Add to cartThe three conversations B2B sale pros must have with customers to control every step of long lead buying cycle
The most successful salespeople understand that they are fundamentally storytellers. The r
- Author: Peterson, Erik
- Binding: Hardcover
- Page Count: 256
- Publish Date: August 17 2015
- ISBN10: 0071849718
- Language: English
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
$44.00 Add to cartA Wall Street Journal bestseller
Why are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight
In his previous bestsellers–The Starbucks Experien
- Author: Michelli, Joseph A.
- Binding: Hardcover
- Page Count: 304
- Publish Date: December 08 2015
- ISBN10: 007180630X
- Language: English
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The Strategic Customer Success Manager: A Blueprint for Elevating Your Impact and Advancing Your Career
$21.89 Add to cart“You need to be more strategic.” Those dreaded words from your manager leave you frustrated and unsure of what to do next.
But what if you could stop reacting to problems and instead become a trusted
- Author: Horenfeldt, Chad
- Binding: Paperback
- Page Count: 414
- Publish Date: July 14 2025
- ISBN10: 9798218694265
- Language: English
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High-Profit Selling: Win the Sale Without Compromising on Price
$22.99 Add to cartThis book teaches salespeople to rethink their approach to sales goals–so they not only sell a greater quantity but sell with the bottom line in mind.
In the high-pressure quest to make a sale, acquir
- Author: Hunter Csp, Mark
- Binding: Paperback
- Page Count: 272
- Publish Date: February 15 2012
- ISBN10: 0814420095
- Language: English
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Satisfaction: How Every Great Company Listens to the Voice of the Customer
$27.00 Add to cartThe ultimate guide to customer satisfaction, from the people who understand it better than anyone
For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisf- Author: Denove, Chris
- Binding: Paperback
- Page Count: 288
- Publish Date: July 01 2007
- ISBN10: 159184164X
- Language: English
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Developing Your Marketing Mindset: Real-World Lessons from Hospitality
$19.99 Add to cartYou should have a marketing mindset. Everyone should.
Developing Your Marketing Mindset: Real-World Lessons from Hospitality invites readers to see marketing not as pushing products, but as creating me
- Author: Lanz, Leora
- Binding: Paperback
- Page Count: 358
- Publish Date: August 07 2025
- ISBN10: 9798890793409
- Language: English
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Marketing in the AI Era: Why Personalization Wins the Customer Experience
$29.99 Add to cartTransform your marketing strategy and engage with customers in ways never before possible.
In a world that is changing at unprecedented speeds, the marketing landscape stands at the brink of a profound
- Author: Navot, Yaniv
- Binding: Hardcover
- Page Count: 208
- Publish Date: May 06 2025
- ISBN10: 1400253535
- Language: English
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Slow Down, Sell Faster!: Understand Your Customer’s Buying Process and Maximize Your Sales
$22.99 Add to cartFaster sales pitches won’t lead to faster sales. The key to speeding up the sales process is to actually slow down and get in sync with your customer’s buying process.
The biggest mistake salespeople m
- Author: Davis, Kevin
- Binding: Paperback
- Page Count: 272
- Publish Date: January 05 2011
- ISBN10: 0814416853
- Language: English
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Moments of Truth
$17.99 Add to cartThe president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.
- Author: Carlzon, Jan
- Binding: Paperback
- Page Count: 160
- Publish Date: February 15 1989
- ISBN10: 0060915803
- Language: English
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Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
$19.99 Add to cartDiscover how the right story told at the right time has the power to persuade, promote empathy, and provoke action.
A story explains who you are, what you want, and why it matters–better than any othe
- Author: Simmons, Annette
- Binding: Paperback
- Page Count: 240
- Publish Date: January 17 2023
- ISBN10: 1400239710
- Language: English
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Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business
$29.95 Add to cartLuxury levers are the golden key to revenue, in any industry
Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out–creating unforgettab- Author: James, Neen
- Binding: Hardcover
- Page Count: 200
- Publish Date: October 14 2025
- ISBN10: 1774586258
- Language: English
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The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
$32.00 Add to cartPorsches for soccer moms? Finance bros in Patagonia? Drive-through Starbucks? What happens when your growth strategy creates conflict between customers?
You always want to grow your brand, but there’s
- Author: Wilson, Annie
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 10 2025
- ISBN10: 1647829739
- Language: English
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AI First: The Playbook for a Future-Proof Business and Brand
$32.00 Add to cartAI is going to change brand strategy and marketing forever. Are you ready?
What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what Open
- Author: Brotman, Adam
- Binding: Hardcover
- Page Count: 208
- Publish Date: June 24 2025
- ISBN10: 1647829658
- Language: English
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Personalized: Customer Strategy in the Age of AI
$32.00 Add to cartA USA Today Bestseller
In a world where consumers expect more–instantly and seamlessly–personalization is a strategic imperative.
Consumers want personalized experiences, but few companies are rising
- Author: Abraham, Mark
- Binding: Hardcover
- Page Count: 288
- Publish Date: October 15 2024
- ISBN10: 1647826276
- Language: English
