Customer Relations
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The Experience Mindset: Changing the Way You Think about Growth
$30.00 Read moreA Wall Street Journal Bestseller!
From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for cu- Author: Bova, Tiffani
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 06 2023
- ISBN10: 059354269X
- Language: English
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Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
$30.00 Add to cartThe leader’s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America
Mayo Clinic is among the best service organizations in the world. It fos
- Author: Berry, Leonard L.
- Binding: Paperback
- Page Count: 304
- Publish Date: May 23 2017
- ISBN10: 1260011836
- Language: English
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Remarkable Retail: How to Win and Keep Customers in the Age of Disruption
$25.99 Add to cartPhysical retail isn’t dead–but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to thrive in an increasingly volatile and uncertain future.
Digita- Author: Dennis, Steve
- Binding: Hardcover
- Page Count: 296
- Publish Date: April 13 2021
- ISBN10: 1928055923
- Language: English
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The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
$44.99 Add to cartIn the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI R
- Author: Smith, Ross
- Binding: Paperback
- Page Count: 544
- Publish Date: July 12 2024
- ISBN10: 0138286507
- Language: English
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Design for How People Think: Using Brain Science to Build Better Products
$55.99 Add to cartUser experience doesn’t happen on a screen; it happens in the mind, and the experience is multidimensional and multisensory. This practical book will help you uncover critical insights about how your
- Author: Whalen, John
- Binding: Paperback
- Page Count: 236
- Publish Date: May 14 2019
- ISBN10: 1491985453
- Language: English
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What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)
$18.99 Add to cartUse the Science of Behavioral Economics to Understand Why People Buy
“The most important business book to come out in years.” –Michael F. Schein, author and columnist for Forbes, Inc, and Psychology To
- Author: Palmer, Melina
- Binding: Paperback
- Page Count: 300
- Publish Date: May 11 2021
- ISBN10: 1642505625
- Language: English
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Customer Experience Strategy-Paperback
$35.00 Add to cart- Author: Arussy, Lior
- Binding: Paperback
- Page Count: 350
- Publish Date: February 24 2010
- ISBN10: 098266480X
- Language: English
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Legendary Service: The Key Is to Care
$24.00 Add to cartTake Care of Your Customers–or Someone Else Will!
Legendary Service
Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be ave
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 176
- Publish Date: April 15 2014
- ISBN10: 0071819045
- Language: English
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Let’s Get Real or Let’s Not Play: Transforming the Buyer/Seller Relationship
$31.00 Read moreThe new way to transform a sales culture with clarity, authenticity, and emotional intelligence.
Too often, the sales process is all about fear. Customers are afraid that they will be talked into ma- Author: Khalsa, Mahan
- Binding: Hardcover
- Page Count: 288
- Publish Date: November 01, 2008
- ISBN10: 1591842263
- Language: English
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No Thanks, I’m Just Looking: Sales Techniques for Turning Shoppers Into Buyers
$24.95 Add to cartSecrets of the trade from the master of retail selling and sales training
No Thanks, I’m Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-le
- Author: Friedman, Harry J.
- Binding: Hardcover
- Page Count: 240
- Publish Date: January 03 2012
- ISBN10: 1118153405
- Language: English
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The Welcomer Edge: Unlocking the Secrets to Repeat Business
$17.95 Add to cartThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It’s about four distinct categories of service pro… [more below]
- Author: Shapiro, Richard R.
- Binding: Paperback
- Page Count: 220
- Publish Date: April 01 2013
- ISBN10: 0989037002
- Language: English
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal
$27.99 Add to cartHow do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don’t do it with a logical argument or even the best PowerPoint p
- Author: Kander, Diana
- Binding: Hardcover
- Page Count: 158
- Publish Date: March 28 2023
- ISBN10: 1544536372
- Language: English
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How to Talk to Customers
$26.00 Add to cartFilled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have reso… [more below]
- Author: Berenbaum, Diane
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 30 2007
- ISBN10: 0787987522
- Language: English
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service
$28.00 Add to cartA step-by-step guide to designing and implementing an amazing customer service culture
In today’s competitive business environment, keeping customers happy is the key to long-term success. But some bu
- Author: Snow, Dennis
- Binding: Hardcover
- Page Count: 256
- Publish Date: November 01 2009
- ISBN10: 0470503807
- Language: English
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
$26.99 Add to cartThis invaluable resource is the training manual you need to give your employees the thorough training, review, and–if necessary–overhaul they need in the vitally important area of customer service.
I
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 240
- Publish Date: December 14 2017
- ISBN10: 0814438911
- Language: English
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Change the Way You Communicate: Why You Should. How You Can.
$24.95 Add to cartThe ability to communicate effectively is frequently ranked the number one key to success by leaders in business, government and the professions. In one survey, executives earning more than $250,000 p
- Author: Haseley, Ken
- Binding: Paperback
- Page Count: 236
- Publish Date: March 30 2021
- ISBN10: 1954786085
- Language: English
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The Challenger Customer: Selling to the Hidden Influencer Who Can Multiply Your Results
$31.00 Add to cartFour years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surpri… [more below]
- Author: Adamson, Brent
- Binding: Hardcover
- Page Count: 288
- Publish Date: September 08 2015
- ISBN10: 1591848156
- Language: English
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Reorganize for Resilience: Putting Customers at the Center of Your Business
$38.00 Add to cartIn an era of raging commoditization and eroding profit margins, survival depends on resilience: staying one step ahead of your customers. Sure, most companies say they’re “customer-focused,” but they … [more below]
- Author: Gulati, Ranjay
- Binding: Hardcover
- Page Count: 288
- Publish Date: January 04 2010
- ISBN10: 1422117219
- Language: English
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Lean Solutions
$22.99 Add to cartA massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources… [more below]
- Author: Womack, James P.
- Binding: Paperback
- Page Count: 368
- Publish Date: August 18 2015
- ISBN10: 0743277791
- Language: English
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Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
$15.99 Add to cartIgnore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customer… [more below]
- Author: Fleming, Noah
- Binding: Paperback
- Page Count: 240
- Publish Date: November 20 2017
- ISBN10: 1632651173
- Language: English
