Customer Relations
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Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact
$19.99 Add to cartDiscover how the right story told at the right time has the power to persuade, promote empathy, and provoke action.
A story explains who you are, what you want, and why it matters–better than any othe
- Author: Simmons, Annette
- Binding: Paperback
- Page Count: 240
- Publish Date: January 17 2023
- ISBN10: 1400239710
- Language: English
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Exceptional Experiences: Five Luxury Levers to Elevate Every Aspect of Your Business
$29.95 Add to cartLuxury levers are the golden key to revenue, in any industry
Luxury principles can transform any business, luxury market or not. These strategies are a golden key to standing out–creating unforgettab- Author: James, Neen
- Binding: Hardcover
- Page Count: 200
- Publish Date: October 14 2025
- ISBN10: 1774586258
- Language: English
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The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things
$32.00 Add to cartPorsches for soccer moms? Finance bros in Patagonia? Drive-through Starbucks? What happens when your growth strategy creates conflict between customers?
You always want to grow your brand, but there’s
- Author: Wilson, Annie
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 10 2025
- ISBN10: 1647829739
- Language: English
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AI First: The Playbook for a Future-Proof Business and Brand
$32.00 Add to cartAI is going to change brand strategy and marketing forever. Are you ready?
What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what Open
- Author: Brotman, Adam
- Binding: Hardcover
- Page Count: 208
- Publish Date: June 24 2025
- ISBN10: 1647829658
- Language: English
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Personalized: Customer Strategy in the Age of AI
$32.00 Add to cartA USA Today Bestseller
In a world where consumers expect more–instantly and seamlessly–personalization is a strategic imperative.
Consumers want personalized experiences, but few companies are rising
- Author: Abraham, Mark
- Binding: Hardcover
- Page Count: 288
- Publish Date: October 15 2024
- ISBN10: 1647826276
- Language: English
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The Language of Trust: Selling Ideas in a World of Skeptics
$28.00 Read moreWhat to Say, How to Say It, Why It Matters
If you’re trying to sell something-whether it’s a product, a service, or an idea-you are facing a new era of consumers who listen less and question more.- Author: Maslansky, Michael
- Binding: Paperback
- Page Count: 288
- Publish Date: May 03 2011
- ISBN10: 073520456X
- Language: English
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Jobs to Be Done: A Roadmap for Customer-Centered Innovation
$19.99 Add to cartIn a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?
Sifti
- Author: Wunker, Stephen
- Binding: Paperback
- Page Count: 224
- Publish Date: February 28 2023
- ISBN10: 1400238765
- Language: English
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Hospitalidad Irracional: El Poder de Dar M?s de Lo Que Se Espera de Ti / Unreasonable Hospitality
$16.95 Add to cartEl libro que cautiv? a m?s de medio mill?n de lectores, que inspir? la serie The bear y que revolucion? la industria de la hospitalidad.
Con solo veintis?is a?os, Will Guidara asumi? el mando de Eleven
- Author: Guidara, Will
- Binding: Paperback
- Page Count: 304
- Publish Date: April 29 2025
- ISBN10: 6073924100
- Language: Spanish
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Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
$18.99 Add to cartAll businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional
- Author: Dijulius, John
- Binding: Paperback
- Page Count: 208
- Publish Date: January 28 2003
- ISBN10: 0814471714
- Language: English
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Building Brand Communities: How Organizations Succeed by Creating Belonging
$34.95 Read moreAn authentic brand community is more than just people buying your product or working alongside one another. This book articulates the critical roles of mutual concern, common values, and shared experi… [more below]
- Author: Jones, Carrie Melissa
- Binding: Hardcover
- Page Count: 288
- Publish Date: June 09 2020
- ISBN10: 1523086610
- Language: English
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Public Relations for Dummies
$24.99 Add to cartUnderstand what it takes to develop successful public relations campaigns
Effective public relations (PR) can help level the playing field between you and your competitors. You don’t necessarily need
- Author: Yaverbaum, Eric
- Binding: Paperback
- Page Count: 384
- Publish Date: March 11 2025
- ISBN10: 139428487X
- Language: English
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Learning Langchain: Building AI and LLM Applications with Langchain and Langgraph
$79.99 Add to cartIf you’re looking to build production-ready AI applications that can reason and retrieve external data for context-awareness, you’ll need to master–;a popular development framework and platform for b
- Author: Oshin, Mayo
- Binding: Paperback
- Page Count: 294
- Publish Date: March 25 2025
- ISBN10: 1098167287
- Language: English
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The Customer Service Cookbook: Ingredients to Create Exceptional Customer Experiences
$55.97 Add to cartWelcome to The Customer Service Cookbook-a resource designed to help you solve the most pressing challenges within your business by using practical, real-world strategies for customer service, leaders
- Author: Merrill, Stephen
- Binding: Hardcover
- Page Count: 500
- Publish Date: February 24 2025
- ISBN10: 9798218607463
- Language: English
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The Cultural Intelligence Difference: Master the One Skill You Can’t Do Without in Today’s Global Economy
$19.99 Add to cartLearn how to master the one skill you can’t do without in today’s global economy.
As an award-winning author and global business leader, David Livermore applies his social science and cultural intellig
- Author: Livermore, David
- Binding: Paperback
- Page Count: 224
- Publish Date: September 06 2022
- ISBN10: 1400242622
- Language: English
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Broken Windows, Broken Business: The Revolutionary Broken Windows Theory: How the Smallest Remedies Reap the Biggest Rewards
$18.99 Read moreNow revised and updated, this “inspired, impactful, and important” book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of… [more below]
- Author: Levine, Michael
- Binding: Paperback
- Page Count: 272
- Publish Date: May 11 2021
- ISBN10: 1538719274
- Language: English
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The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today’s Customer
$29.99 Add to cartA leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly f
- Author: Morgan, Blake
- Binding: Hardcover
- Page Count: 256
- Publish Date: July 02 2024
- ISBN10: 1400245958
- Language: English
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service
$25.00 Read moreThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.
Lee Cockerell knows that
- Author: Cockerell, Lee
- Binding: Hardcover
- Page Count: 208
- Publish Date: March 05 2013
- ISBN10: 0770435602
- Language: English
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty
$26.00 Add to cartAnother extraordinary business fable from the New York Times bestselling author Patrick Lencioni
Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team
- Series: J-B Lencioni #33
- Author: Lencioni, Patrick M.
- Binding: Hardcover
- Page Count: 240
- Publish Date: February 02 2010
- ISBN10: 0787976393
- Language: English
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Oversubscribed: How to Get People Lining Up to Do Business with You
$24.99 Add to cartLearn how to get your business oversubscribed in a crowded marketplace to make your business stand out and get people lining up to do business with you
Are you constantly chasing customers? Why does
- Author: Priestley, Daniel
- Binding: Paperback
- Page Count: 320
- Publish Date: March 16 2020
- ISBN10: 0857088254
- Language: English
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Checking In: Hospitality-Driven Thinking, Business, and You
$20.95 Add to cartIt’s time to check in.
When’s the last time you checked in? No, not at a hotel. When’s the last time you checked in with your own goals, plans, and aspirations for the future?
In Checking In, Stephen J
- Author: Cloobeck, Stephen J.
- Binding: Paperback
- Page Count: 282
- Publish Date: August 27 2024
- ISBN10: 1632999102
- Language: English
