Customer Relations
-
Retail The Second-Oldest Profession: 7 Timeless Principles to WIN in Retail Today
$19.99 Add to cartIf you are struggling … If you feel as if you and your team are working hard but you are not getting the results you want, you will find hundreds of specific things you can do today to WIN in retail
- Author: Delaney, Flora
- Binding: Paperback
- Page Count: 302
- Publish Date: February 26 2019
- ISBN10: 0578442582
- Language: English
-
The Human Experience: How to Make Life Better for Your Customers and Create a More Successful Organization
$28.00 Read moreThe essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Leadership Book of the Year 2023, as awarded by the Institute of L- Author: Sills, John
- Binding: Paperback
- Page Count: 224
- Publish Date: April 04 2023
- ISBN10: 1399401734
- Language: English
-
Converted: The Data-Driven Way to Win Customers’ Hearts
$27.00 Read moreWhen the world’s biggest brands want to sharpen their digital marketing strategy, they call Neil Hoyne – Google’s Chief Measurement Strategist and Senior Fellow at the Wharton School. In his first boo… [more below]
- Author: Hoyne, Neil
- Binding: Hardcover
- Page Count: 240
- Publish Date: February 22 2022
- ISBN10: 0593420659
- Language: English
-
Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
$32.00 Read moreYour business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are f… [more below]
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 256
- Publish Date: February 29 2016
- ISBN10: 1119167965
- Language: English
-
CustomHer Experience: The Importance of Tailoring Your Brand Experience to the Female Consumer
$24.95 Read moreThe Buying Power of Women
Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that this mindset hasn’t penetr- Author: Mares, Katie
- Binding: Hardcover
- Page Count: 184
- Publish Date: February 14 2023
- ISBN10: 9798886450262
- Language: English
-
The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life
$28.00 Add to cartBuild strong connections to accelerate sales results
In The Power of Value Selling: The Gold Standard to Drive Revenue and Create Customers for Life, sought-after trainer and sales leader Julie Thomas
- Author: Thomas, Julie
- Binding: Hardcover
- Page Count: 256
- Publish Date: September 20 2023
- ISBN10: 1394182562
- Language: English
-
Lovability: How to Build a Business That People Love and Be Happy Doing It
$24.95 Add to cartLove is the surprising emotion that company builders cannot afford to ignore.
Genuine, heartfelt devotion and loyalty from customers — yes, love — is what propels a select few companies ahead. Thin- Author: De Haaff, Brian
- Binding: Hardcover
- Page Count: 272
- Publish Date: April 25 2017
- ISBN10: 1626344035
- Language: English
-
Reimagining Customer Service in Healthcare: Boost Loyalty, Profits, and Outcomes
$18.00 Read moreThis book helps you transform patients, clients, and family caregivers from hateful to grateful.
Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone!- Author: Fitzpatrick, Jennifer L.
- Binding: Paperback
- Page Count: 224
- Publish Date: February 28 2023
- ISBN10: 1637586825
- Language: English
-
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
$24.95 Add to cartCreating Authentic Customer Connections in a High-Tech World
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital a- Author: Dijulius, John R.
- Binding: Hardcover
- Page Count: 384
- Publish Date: October 08 2019
- ISBN10: 1626346437
- Language: English
-
How to Win Customers and Keep Them for Life
$20.00 Read more“A powerhouse, a classic.”–James B. Patterson*, bestselling novelist and former Chairman and Creative Director of J. Walter Thompson, U.S.A., Inc.
“An invaluable, easy-to-follow blueprint for winning,
- Author: LeBoeuf, Michael
- Binding: Paperback
- Page Count: 256
- Publish Date: August 01 2000
- ISBN10: 0425175014
- Language: English
-
Rethinking Users: The Design Guide to User Ecosystem Thinking
$40.00 Read moreKnowing your users stimulates your imagination and helps you create more exciting and effective design solutions. But there is a problem: the normal conception of “the user” is incomplete and based on… [more below]
- Author: Youngblood, Michael
- Binding: Hardcover
- Page Count: 112
- Publish Date: March 16 2021
- ISBN10: 9063695810
- Language: English
-
The New Successful Large Account Management: Maintaining and Growing Your Most Important Assets — Your Customers
$19.99 Add to cartFor the Accounts You Can’t Afford to Lose: The Strategies that Will Keep Your Customers Coming Back Whether your company has $50,000 or $5 million in sales, chances are that at least half of your reve… [more below]
- Author: Miller, Robert B.
- Binding: Paperback
- Page Count: 272
- Publish Date: April 20 2005
- ISBN10: 0446694665
- Language: English
-
How Clients Buy: A Practical Guide to Business Development for Consulting and Professional Services
$31.00 Add to cartThe real-world guide to selling your services and bringing in business
How Clients Buy is the much-needed guide to selling your services. If you’re one of the millions of people whose skills are the ‘
- Author: McMakin, Tom
- Binding: Hardcover
- Page Count: 272
- Publish Date: March 13 2018
- ISBN10: 111943470X
- Language: English
-
The Lost Art of Connecting: The Gather, Ask, Do Method for Building Meaningful Business Relationships
$30.00 Read moreNamed a Best Business Book of 2021 by Soundview Magazine
Reclaim the power of genuine human connection
Networking is often considered a necessary evil for all working professionals. With social media p- Author: McPherson, Susan
- Binding: Hardcover
- Page Count: 224
- Publish Date: March 30 2021
- ISBN10: 1260469883
- Language: English
-
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
$19.99 Add to cartWhat if you could protect your business against competitive inroads, once and for all?
Customer service experts Leonardo Inghilleri and Micah Solomon’s anticipatory customer service approach was first
- Author: Inghilleri, Leonardo
- Binding: Paperback
- Page Count: 192
- Publish Date: September 06 2022
- ISBN10: 140024272X
- Language: English
-
Sell Without Selling Out: A Guide to Success on Your Own Terms
$16.95 Add to cartForget everything you learned about selling.
Persuasion is not a sales skill–it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers mak- Author: Paul, Andy
- Binding: Paperback
- Page Count: 192
- Publish Date: February 22 2022
- ISBN10: 1989603572
- Language: English
-
The Unsold Mindset: Redefining What It Means to Sell
$29.99 Read moreWhat if the greatest salespeople on the planet are the opposite of who you think they are?
Everyone sells, every day. It’s why the most successful people are better than most at selling themselves, the
- Author: Coggins, Colin
- Binding: Hardcover
- Page Count: 288
- Publish Date: February 21 2023
- ISBN10: 0063204908
- Language: English
-
Legendeering: The Brand-New (But Tried and True) Video Communication Strategy to Humanize Your Business
$34.99 Read moreA new way to revolutionize your video marketing from two-time Emmy nominated Tom Langan.
Video is the single most powerful tool businesses have at their disposal. Period. Yet, many businesses struggle … [more below]
- Author: Langan, Tom
- Binding: Hardcover
- Page Count: 224
- Publish Date: January 15 2024
- ISBN10: 1955811482
- Language: English
-
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
$31.00 Add to cartEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?
In their acclaimed bestseller The
- Author: Dixon, Matthew
- Binding: Hardcover
- Page Count: 256
- Publish Date: September 12 2013
- ISBN10: 1591845815
- Language: English
-
The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping
$32.99 Read moreThe Journey Mapping Playbook: A practical guide to preparing, facilitating and
unlocking the value of customer journey mappingA valuable guide in helping you build stronger customer experience progr
- Series: de Gruyter Business Playbooks
- Author: Angrave, Jerry
- Binding: Paperback
- Page Count: 156
- Publish Date: October 12 2020
- ISBN10: 3110641119
- Language: English
