Customer Relations
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Digital Hesitation: Why B2B Companies Aren’t Reaching Their Full Digital Transformation Potential
$25.95 Read moreThis digital transformation playbook provides details and guidance on the tactics required to build a profitable X-as-a-Service business model, including:
- Digital customer experience
- Data-driven sal
- Author: Lah, Thomas
- Binding: Paperback
- Page Count: 384
- Publish Date: July 12 2022
- ISBN10: 0986046264
- Language: English
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
$27.99 Add to cartIf you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the custome
- Author: Weber, Donna
- Binding: Hardcover
- Page Count: 224
- Publish Date: June 01 2021
- ISBN10: 173707351X
- Language: English
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Negotiation
$14.99 Add to cartFew things have as broad an effect on your life and career as the ability to negotiate well.
The art of negotiation has become an essential element of almost all our interactions in every area of life
- Series: Brian Tracy Success Library
- Author: Tracy, Brian
- Binding: Paperback
- Page Count: 112
- Publish Date: December 17 2019
- ISBN10: 1400222249
- Language: English
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Unforgettable: The Art and Science of Creating Memorable Experiences
$19.95 Add to cartUnforgettable is the go-to guide for creating unforgettable event experiences.
- Author: Mershon, Phil
- Binding: Paperback
- Page Count: 256
- Publish Date: September 05 2023
- ISBN10: 1636981011
- Language: English
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Your Client’s Story: Know Your Clients and the Rest Will Follow
$24.95 Add to cartFinancial services pioneers Scott West and Mitch Anthony spent more than three years studying financial advisors who managed 100 percent of their clients’ assets-they were interested in how these advi
- Author: West, Scott
- Binding: Paperback
- Page Count: 218
- Publish Date: January 03 2022
- ISBN10: 0972752366
- Language: English
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
$29.99 Add to cartYOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE
In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-
- Author: Sonick, DMD Michael
- Binding: Hardcover
- Page Count: 286
- Publish Date: January 21 2023
- ISBN10: 1636800963
- Language: English
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Kind Of Person
$14.99 Add to cartKind of Person combines time-tested leadership principles, practical strategies, and thought-provoking exercises, offering a new, refreshing paradigm for customer service employees to see their work -… [more below]
- Author: Block, Nicole
- Binding: Paperback
- Page Count: 188
- Publish Date: February 01 2023
- ISBN10: 1761240668
- Language: English
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G Spot for the C Suite: Why Great Business Is Like Great Sex-and How You Can Have More of Both
$14.95 Add to cartScreaming orgasms are one of the greatest highs we can experience in our personal lives-so why should we demand anything less in our professional lives?
After more than a decade as a high-achieving med
- Author: Call, Tracy
- Binding: Paperback
- Page Count: 122
- Publish Date: October 05 2023
- ISBN10: 1956955666
- Language: English
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Clientelligence: How Superior Client Relationships Fuel Growth and Profits
$45.00 Add to cartBehind every great rainmaker, mover and shaker, and leader are great relationships. In fact, replace great with superior. People who make things happen make superior relationships first. Relationships
- Author: Rynowecer, Michael B.
- Binding: Hardcover
- Page Count: 188
- Publish Date: July 11 2015
- ISBN10: 099641343X
- Language: English
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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees
$32.00 Add to cartWith a Foreword by Jim Cora, former Chairman of Disneyland International
“A leadership blueprint, applicable in any organization.” — Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It’s
- Author: Lipp, Doug
- Binding: Hardcover
- Page Count: 240
- Publish Date: March 26 2013
- ISBN10: 0071808078
- Language: English
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The Compass and the Nail: How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet
$18.00 Read moreWinner of the 800-CEO-READS Best Marketing Book of 2015
Why do some companies create such strong affection for their brands that their customers are compelled to become active brand champions? Is ther- Author: Wilson, Craig
- Binding: Paperback
- Page Count: 280
- Publish Date: June 11 2019
- ISBN10: 1947856618
- Language: English
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The Customer-Base Audit: The First Step on the Journey to Customer Centricity
$24.99 Add to cartAs a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and
- Author: Fader, Peter
- Binding: Paperback
- Page Count: 218
- Publish Date: November 01 2022
- ISBN10: 161363160X
- Language: English
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Delivering Knock Your Socks Off Service
$19.99 Add to cartWhat is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer se
- Author: Performance Research Associates
- Binding: Paperback
- Page Count: 224
- Publish Date: October 29 2011
- ISBN10: 0814417558
- Language: English
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Know What You’re for: A Growth Strategy for Work, an Even Better Strategy for Life
$29.99 Read moreYour organization – business, church, or nonprofit – will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be
- Author: Henderson, Jeff
- Binding: Hardcover
- Page Count: 256
- Publish Date: October 01, 2019
- ISBN10: 0310356318
- Language: English
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
$30.00 Add to cartRevised and updated for the first time since original publication!
Here is the 200,000-copy staple, praised by Warren Buffett as “a gem … I wish everyone at Berkshire would follow [Jack Mitchell’s]- Author: Mitchell, Jack
- Binding: Hardcover
- Page Count: 302
- Publish Date: June 11 2003
- ISBN10: 1401300340
- Language: English
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Salesforce for Dummies
$29.99 Read moreYour easy-to-follow guide to the world’s leading cloud-based CRM software
Salesforce gives your business an edge in tracking relationships and managing sales, marketing, customer service, and support
- Author: Kao, Liz
- Binding: Paperback
- Page Count: 416
- Publish Date: May 07 2024
- ISBN10: 1394231660
- Language: English
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Clients for Life: Evolving from an Expert-For-Hire to an Extraordinary Adviser
$19.99 Add to cartFinally, the book that all professionals frustrated with fleeting client loyalty and relentless price pressure have waited for–the first in-depth, guide to developing lasting client relationships.
Mi- Author: Sobel, Andrew
- Binding: Paperback
- Page Count: 272
- Publish Date: March 12 2002
- ISBN10: 0684870304
- Language: English
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Outside in: The Power of Putting Customers at the Center of Your Business
$30.00 Add to cartWhat simple innovation brought billions in new investments to Fidelity? What basic misunderstanding was preventing Office Depot from achieving its growth potential? What surprising insights helped the… [more below]
- Author: Manning, Harley
- Binding: Hardcover
- Page Count: 272
- Publish Date: August 28 2012
- ISBN10: 0547913982
- Language: English
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Indispensable: How to Become the Company That Your Customers Can’t Live Without
$38.00 Add to cartA five-step strategy for turning a commodity into a necessity
When products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses h… [more below]
- Author: Calloway, Joe
- Binding: Hardcover
- Page Count: 240
- Publish Date: April 29 2005
- ISBN10: 0471703087
- Language: English
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Can I Have 5 Minutes of Your Time?: A No-Nonsense, Fun Approach to Sales from Xerox’s Former #1 Salesperson
$12.95 Add to cartCan I Have 5 Minutes of Your Time? is one of the best selling books on sales to come along in over 20 years. The ideas and concepts inside have been used by tens of thousands of people to increase the… [more below]
- Author: Becker, Hal
- Binding: Paperback
- Page Count: 204
- Publish Date: May 01 2008
- ISBN10: 1600373488
- Language: English
