Customer Relations
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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy: A Winning Strategy to
$27.00 Add to cartHow to capture customers by learning to think the way they do
The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers “just don’t understand our
- Author: Stinnett, Bill
- Binding: Paperback
- Page Count: 288
- Publish Date: November 15 2004
- ISBN10: 0071441883
- Language: English
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Onboarding Matters: How Successful Companies Transform New Customers Into Loyal Champions
$17.99 Add to cartIf you don’t have a customer onboarding plan set up for your business, you’re losing customers and burning future revenues. It’s as simple as that.
Onboarding is the most important part of the custome
- Author: Weber, Donna
- Binding: Paperback
- Page Count: 224
- Publish Date: June 01 2021
- ISBN10: 1737073501
- Language: English
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The 60 Second Sale: The Ultimate System for Building Lifelong Client Relationships in the Blink of an Eye
$25.00 Add to cartEvery sale is made or lost in 60 seconds–make them count
Cold calling and pushing your way into an office or a living room creates an atmosphere of adversity and distrust you must overcome before you
- Author: Lorenzo, David V.
- Binding: Hardcover
- Page Count: 256
- Publish Date: July 18 2018
- ISBN10: 1119499763
- Language: English
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Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
$35.00 Read moreFrom the nation’s leading experts in healthcare safety–the first comprehensive guide to delivering care that ensures the safety of patients and staff alike. One of the primary tenets among healthcare… [more below]
- Author: Clapper, Craig
- Binding: Hardcover
- Page Count: 320
- Publish Date: November 16 2018
- ISBN10: 1260440923
- Language: English
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
$18.99 Add to cartIssues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.
By providing clear techniques, be
- Author: Gallagher, Richard
- Binding: Paperback
- Page Count: 208
- Publish Date: March 20 2013
- ISBN10: 0814431836
- Language: English
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The Customer Success Economy: Why Every Aspect of Your Business Model Needs a Paradigm Shift
$28.00 Add to cartIf leaders aren’t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive ad
- Author: Mehta, Nick
- Binding: Hardcover
- Page Count: 384
- Publish Date: May 19 2020
- ISBN10: 1119572762
- Language: English
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ProActive Selling: Control the Process–Win the Sale
$22.99 Add to cartTrue sales pros know they must tailor their methods to the buyer if they want to make their numbers every year.
Featuring dozens of enlightening examples, this book gives you the tools to adapt your ap
- Author: Miller, William
- Binding: Paperback
- Page Count: 240
- Publish Date: August 07 2012
- ISBN10: 0814431925
- Language: English
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Emotional Intelligence for Sales Success: Connect with Customers and Get Results
$19.99 Add to cartEven skilled salespeople buckle in tough selling situations–getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses ar
- Author: Stanley, Colleen
- Binding: Paperback
- Page Count: 224
- Publish Date: November 01 2012
- ISBN10: 0814430295
- Language: English
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Treating People Not Patients: Transformational Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and
$16.99 Add to cartYOUR PRACTICE (BUSINESS) IS MORE THAN JUST ANOTHER PROCEDURE
In Treating People Not Patients, Dr. Michael Sonick provides an invaluable look into the principles that have allowed him to create a state-
- Author: Sonick, DMD Michael
- Binding: Paperback
- Page Count: 286
- Publish Date: January 21 2023
- ISBN10: 1636800955
- Language: English
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Insert Giggle Giggle: Laughing Your Way through Raising Kids and Running a Business
$19.99 Add to cartBest Book for Parents Runner-Up – 2023 Zibby Awards
WHAT KIND OF MOTHER ARE YOU? How many moms ask themselves that question every day-whether working outside of the home or not, whether seeking advice
- Author: Paschal, Kay
- Binding: Paperback
- Page Count: 278
- Publish Date: November 13 2022
- ISBN10: 1665302933
- Language: English
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The Outcome Generation: How a New Generation of Technology Vendors Thrives Through True Customer Success
$22.95 Add to cartStand aside, we’re coming through
That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result.
These v
- Author: Henderson, Paul J.
- Binding: Paperback
- Page Count: 198
- Publish Date: August 23 2018
- ISBN10: 0648216101
- Language: English
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All for One: 10 Strategies for Building Trusted Client Partnerships
$25.95 Add to cartCorporate clients are demanding more value from their external advisors, and consolidating their business around a smaller number of firms. These trends are forcing a variety of service providers–fro… [more below]
- Author: Sobel, Andrew
- Binding: Hardcover
- Page Count: 320
- Publish Date: April 01 2009
- ISBN10: 0470380284
- Language: English
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The Experience Maker: How to Create Remarkable Experiences That Your Customers Can’t Wait to Share
$17.95 Add to cartCompetition is tougher than ever these days and competing on price or product just doesn’t work as well anymore. So how can companies stand out in a crowded marketplace that is constantly evolving?
Th
- Author: Gingiss, Dan
- Binding: Paperback
- Page Count: 212
- Publish Date: September 14 2021
- ISBN10: 163195458X
- Language: English
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The Amare Wave: Uplift Your Business by Putting Love to Work
$19.95 Add to cartIt’s time to pull back the curtain on business and expose it for what it really is: the most powerful force for good that exists in modern society. Yet over the years, we’ve forgotten. We’ve come to c
- Series: The Amare Way #1
- Author: Engelberg, Moshe
- Binding: Paperback
- Page Count: 384
- Publish Date: November 12 2019
- ISBN10: 1733284710
- Language: English
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The Spirit of Hospitality: How to Add the Missing Ingredients Your Business Needs
$17.95 Add to cartTakes readers on a journey of passion for purpose as they discover the missing ingredients of hospitality.
- Author: Stuart, Larry
- Binding: Paperback
- Page Count: 230
- Publish Date: December 11 2018
- ISBN10: 1683509897
- Language: English
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Selling Above and Below the Line: Convince the C-Suite. Win Over Management. Secure the Sale.
$24.99 Add to cartMost salespeople work hard to become proficient in reaching the frontline managers in their markets. However, a salesperson who wishes to achieve long-lasting success with a client will learn how to a
- Author: Miller, William
- Binding: Paperback
- Page Count: 256
- Publish Date: February 11 2015
- ISBN10: 0814434835
- Language: English
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The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
$32.00 Add to cartIn this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service…. [more below]
- Author: Price, Bill
- Binding: Hardcover
- Page Count: 336
- Publish Date: March 01 2008
- ISBN10: 0470189088
- Language: English
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UpSolutions: Turning Teams into Heroes and Customers into Raving Fans
$19.95 Add to cartARE YOU PLAYING THE RIGHT GAME – YOUR GAME – OF BUSINESS?
How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they’re feeling the
- Author: Mara, Patti
- Binding: Paperback
- Page Count: 166
- Publish Date: January 28 2020
- ISBN10: 1949639452
- Language: English
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Heroes, Villains, and the Thrill of Professional Selling: Your Guide to Directing a Winning Buying Experience
$17.99 Add to cartWhen thinking of sales, it’s easy to pick out the heroes and the villains, but Adrian Davis is here to spell it out in detail. With relatable analogies of comparing sales to cinematic superhero tropes
- Author: Davis, Adrian
- Binding: Paperback
- Page Count: 192
- Publish Date: September 05 2023
- ISBN10: 1642255467
- Language: English
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Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants
$19.99 Add to cartIf you ask the right questions, then you’ll get the sale every time.
As a salesperson, your product knowledge is extensive but that’s not enough. If you fail to ask the right questions – the ones that
- Author: Cherry, Paul
- Binding: Paperback
- Page Count: 208
- Publish Date: December 07 2017
- ISBN10: 0814438709
- Language: English
