Training
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
$26.99 Add to cartThis invaluable resource is the training manual you need to give your employees the thorough training, review, and–if necessary–overhaul they need in the vitally important area of customer service.
I
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 240
- Publish Date: December 14 2017
- ISBN10: 0814438911
- Language: English
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How to Make Money in Stocks Getting Started: A Guide to Putting Can Slim Concepts Into Action
$23.00 Add to cartThe #1 GROWTH STRATEGY for stock investing
“To be a successful investor, start with the basics and stick to the rules. Matt’s book shows you how to do that. It may be the missing link you’ve been look
- Author: Galgani, Matthew
- Binding: Paperback
- Page Count: 304
- Publish Date: June 11 2013
- ISBN10: 0071810110
- Language: English
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The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence Through Leadership Development
$40.00 Add to cartThe Missing Link to Toyota-Style Success–LEAN LEADERSHIP
Winner of the 2012 Shingo Research and Professional Publications Award
“This great book reveals the secret ingredient to lean success: lean lea
- Author: Liker, Jeffrey K.
- Binding: Hardcover
- Page Count: 320
- Publish Date: November 07 2011
- ISBN10: 0071780785
- Language: English
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Design to Engage: How to Create and Facilitate a Great Learning Experience for Any Group
$42.99 Add to cartFacilitators exist wherever learning happens. Anyone who works in a community organization, a corporation, a government, or a healthcare environment can end up leading a workshop, running a course, or… [more below]
- Author: Blom, Beth Cougler
- Binding: Paperback
- Page Count: 252
- Publish Date: January 04 2021
- ISBN10: 1525572881
- Language: English
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More Quick Team-Building Activities for Busy Managers: 50 New Exercises That Get Results in Just 15 Minutes
$18.99 Add to cartMost managers, supervisors, and team leaders realize the importance of team-building, but just can’t seem to find the time in their busy schedules. This book provides the solution!
More Quick Team-Buil
- Author: Miller, Brian
- Binding: Paperback
- Page Count: 176
- Publish Date: July 18 2007
- ISBN10: 0814473784
- Language: English
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Perfect Phrases for Managers and Supervisors: Hundreds of Ready-To-Use Phrases for Overcoming Any Management Situation
$14.00 Add to cartThe Right Phrase for Every Situation . . . Every Time
Communication is the single most important skill for excelling as a manager. What you say and how you say it sets the tone for your department and
- Series: Perfect Phrases
- Author: Runion, Meryl
- Binding: Paperback
- Page Count: 208
- Publish Date: July 09 2010
- ISBN10: 007174231X
- Language: English
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Unforgettable: The Art and Science of Creating Memorable Experiences
$19.95 Add to cartUnforgettable is the go-to guide for creating unforgettable event experiences.
- Author: Mershon, Phil
- Binding: Paperback
- Page Count: 256
- Publish Date: September 05 2023
- ISBN10: 1636981011
- Language: English
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Practice Makes Perfect: Biology Review and Workbook, Third Edition
$17.00 Read moreSucceed in Biology with Practice, Practice, Practice!
Practice makes perfect only if you are practicing correctly! Through clear and concise descriptions and supporting images, the text in this book wi
- Author: Vivion, Nichole
- Binding: Paperback
- Page Count: 256
- Publish Date: January 11 2023
- ISBN10: 1264874944
- Language: English
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Crush Price Objections: Sales Tactics for Holding Your Ground and Protecting Your Profit
$30.00 Add to cartHold the line on price in every transaction– from the leading expert on Value-Added Selling
These days it seems like we’re always in a buyer’s market. But even at a time when the word value is used
- Author: Reilly, Tom
- Binding: Paperback
- Page Count: 192
- Publish Date: February 15 2010
- ISBN10: 0071664661
- Language: English
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The Millionaire Messenger: Make a Difference and a Fortune Sharing Your Advice
$17.99 Add to cartThe #1 New York Times bestseller from world-renowned advice expert teaches everyday people how to share their story and wisdom with the world and build a lucrative business doing so.
In this game-chan- Author: Burchard, Brendon
- Binding: Paperback
- Page Count: 176
- Publish Date: September 06 2011
- ISBN10: 1451665997
- Language: English
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Way of the Turtle: The Secret Methods That Turned Ordinary People Into Legendary Traders: The Secret Methods That Turned Ordinary People Into Legendar
$37.00 Add to cart“We’re going to raise traders just like they raise turtles in Singapore.”
So trading guru Richard Dennis reportedly said to his long-time friend William Eckhardt nearly 25 years ago. What started as
- Author: Faith, Curtis
- Binding: Hardcover
- Page Count: 320
- Publish Date: March 30 2007
- ISBN10: 007148664X
- Language: English
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The Toyota Way Fieldbook
$42.00 Add to cartThe Toyota Way Fieldbook is a companion to the international bestseller The Toyota Way. The Toyota Way Fieldbook builds on the philosophical aspects of Toyota’s operating systems by detailing the conc
- Author: Liker, Jeffrey K.
- Binding: Paperback
- Page Count: 496
- Publish Date: October 01 2005
- ISBN10: 71448934
- Language: English
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The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization
$42.00 Add to cartSenge’s best-selling The Fifth Discipline led Business Week to dub him the “new guru” of the corporate world; here he offers executives a step-by-step guide to building “learning organizations” of the… [more below]
- Author: Senge, Peter M.
- Binding: Paperback
- Page Count: 608
- Publish Date: June 20 1994
- ISBN10: 0385472560
- Language: English
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The New Strategic Thinking
$55.00 Add to cartBestselling author Michel Robert gives you his trademark pure and simple rules for developing solid business strategies
In this anticipated follow-up to his previous bestsellers, management expert Mic… [more below]
- Author: Robert, Michel
- Binding: Hardcover
- Page Count: 352
- Publish Date: August 10 2005
- ISBN10: 0071462244
- Language: English
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Everyday Business Storytelling: Create, Simplify, and Adapt a Visual Narrative for Any Audience
$35.00 Add to cartA practical, easy-to-use guide to transform business communications into memorable narratives that drive conversations–and your career–forward
In Everyday Business Storytelling: Create, Simplify, an
- Author: Kurnoff, Janine
- Binding: Paperback
- Page Count: 288
- Publish Date: February 17 2021
- ISBN10: 1119704669
- Language: English
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Innovative Leadership & Followership in the Age of AI: A Guide to Creating Your Future as Leader, Follower, and AI Ally
$24.99 Add to cartTraditional leadership models must be updated in a world increasingly influenced by technology. INNOVATIVE LEADERSHIP & FOLLOWERSHIP IN THE AGE OF AI: A Guide to Creating Your Future as Leader, Follow
- Author: Metcalf, Maureen
- Binding: Paperback
- Page Count: 160
- Publish Date: September 18 2023
- ISBN10: 079611689X
- Language: English
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The Diversity Training Activity Book: 50 Activities for Promoting Communication and Understanding at Work
$39.99 Add to cartWith our workforce becoming increasingly diverse, encouraging cultural and gender sensitivity and understanding in the workplace is key for businesses and leaders’ success.
Tested with hundreds of part
- Author: Lambert, Jonamay
- Binding: Paperback
- Page Count: 336
- Publish Date: August 01 2009
- ISBN10: 0814415369
- Language: English
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The One Minute Manager Builds High Performing Teams: New and Revised Edition
$25.99 Read moreNewly updated and backed by decades of research, this classic guide will equip leaders and team members alike to unleash the power of teamwork.
Never before in the history of the workplace has the con
- Author: Blanchard, Ken
- Binding: Hardcover
- Page Count: 128
- Publish Date: March 24 2009
- ISBN10: 0061741205
- Language: English
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Ownership Thinking
$39.00 Add to cartIt’s an insidious disease that is crippling companies, destroying our economy, and crushing potential. It’s infecting the very roots of business performance, and it’s spreading fast. It isn’t the rece
- Author: Hams, Brad
- Binding: Paperback
- Page Count: 272
- Publish Date: April 21 2023
- ISBN10: 1265608725
- Language: English
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The McKinsey Engagement: A Powerful Toolkit for More Efficient and Effective Team Problem Solving
$38.00 Add to cartThe third volume in the internationally bestselling McKinsey Trilogy, The McKinsey Engagement is an action guide to realizing the consistently high level of business solutions achieved by the experts
- Author: Friga, Paul N.
- Binding: Hardcover
- Page Count: 272
- Publish Date: December 01 2008
- ISBN10: 0071497412
- Language: English
