Customer Relations
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Inclusive 360: Proven Solutions for an Equitable Organization
$28.95 Add to cartMillennials and Generation Z, the largest generations in the workforce, want to work for and do business with organizations that promote equity and inclusion. But how does any organization―or in
- Author: Smith, Bernadette
- Binding: Hardcover
- Page Count: 300
- Publish Date: September 21 2021
- ISBN10: 1737635437
- Language: English
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
$24.95 Read moreYou must deliver an amazing customer experience. Why? It is the competitive edge of new-era business–in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consist- Author: Hyken, Shep
- Binding: Hardcover
- Page Count: 240
- Publish Date: September 03 2013
- ISBN10: 1626340099
- Language: English
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Go Big or Go Home: 5 Ways to Create a Customer Experience That Will Close the Deal
$16.99 Add to cartHow do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don’t do it with a logical argument or even the best PowerPoint p
- Author: Kander, Diana
- Binding: Paperback
- Page Count: 158
- Publish Date: March 28 2023
- ISBN10: 1544536364
- Language: English
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Relationship Marketing: Successful Strategies for the Age of the Customer
$19.99 Add to cartFrom the author of the bestselling The Regis Touch, a simple process for building the crucial relationships that help a company dominate–and own–the market in the Age of the Customer.
- Author: McKenna, Regis
- Binding: Paperback
- Page Count: 256
- Publish Date: June 19 2006
- ISBN10: 0201622408
- Language: English
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Pitching for Profit: The Bad Bitches’ Playbook to Convert Conversations into Currency
$19.99 Add to cartAre you ready to slay your pitch?
In Pitching for Profit: The Bad Bitches’ Playbook to Convert Conversations into Currency, 13-time national elevator pitch champion – Precious L. Williams, unveils the
- Author: Williams, Precious
- Binding: Paperback
- Page Count: 84
- Publish Date: April 13 2021
- ISBN10: 1736611828
- Language: English
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The Amare Wave: Uplift Your Business by Putting Love to Work
$29.95 Add to cartIt’s time to pull back the curtain on business and expose it for what it really is: the most powerful force for good that exists in modern society. Yet over the years, we’ve forgotten. We’ve come to c
- Series: The Amare Way #1
- Author: Engelberg, Moshe
- Binding: Hardcover
- Page Count: 384
- Publish Date: November 12 2019
- ISBN10: 1733284702
- Language: English
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
$16.95 Add to cartTwenty-two years ago, author Peter Venison’s Hotel Management became a best seller in the hotel and tourism industry, labeled a ‘must read” on the curriculum of every hotel school, and landed on the b… [more below]
- Author: Venison, Peter J.
- Binding: Paperback
- Page Count: 176
- Publish Date: December 20 2005
- ISBN10: 0595367267
- Language: English
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Delivering Happiness: A Path to Profits, Passion, and Purpose
$36.00 Add to cartPay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the scien- Author: Hsieh, Tony
- Binding: Hardcover
- Page Count: 272
- Publish Date: June 07, 2010
- ISBN10: 0446563048
- Language: English
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The Hybrid Sales Channel: How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales
$42.00 Add to cartCustomers are changing the way they buy. Why aren’t you changing the way you sell?
Today’s customers have more buying options than ever before. They don’t care if it’s direct or indirect. They don’t mi
- Author: Blakeman, Rich
- Binding: Hardcover
- Page Count: 240
- Publish Date: December 04 2015
- ISBN10: 0071845321
- Language: English
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You Can’t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training’s 7-Step System for Successful Selling
$35.00 Add to cartThe timeless guide to sales success has been revised to help you supercharge personal and team performance in a new economy
“People make buying decisions emotionally and justify them logically.”
That
- Author: Sandler, David
- Binding: Hardcover
- Page Count: 288
- Publish Date: March 23 2015
- ISBN10: 0071847820
- Language: English
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G Spot for the C Suite: Why Great Business Is Like Great Sex-and How You Can Have More of Both
$24.95 Add to cartScreaming orgasms are one of the greatest highs we can experience in our personal lives-so why should we demand anything less in our professional lives?
After more than a decade as a high-achieving med
- Author: Call, Tracy
- Binding: Hardcover
- Page Count: 122
- Publish Date: September 14 2023
- ISBN10: 1956955674
- Language: English
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Customer Centricity: Focus on the Right Customers for Strategic Advantage
$17.99 Add to cartA powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value.
Despite what the old a- Author: Fader, Peter
- Binding: Paperback
- Page Count: 150
- Publish Date: May 26 2020
- ISBN10: 1613631022
- Language: English
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Stop Acting Like a Seller and Start Thinking Like a Buyer: Improve Sales Effectiveness by Helping Customers Buy
$28.00 Add to cartPraise for stop acting like a seller and Start Thinking Like a Buyer
“Stop Acting Like a Seller and Start Thinking Like a Buyer is a book that teaches you emphatically that ‘words matter.’ If you want
- Author: Acuff, Jerry
- Binding: Hardcover
- Page Count: 272
- Publish Date: March 30 2007
- ISBN10: 0470068345
- Language: English
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Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results
$19.99 Add to cartDealing with customers isn’t easy, they aren’t always right or even pleasant. Business author Ren? Evenson ensures you’ll always have the right words to defuse tense interactions.
Practical and insight
- Author: Evenson, Renee
- Binding: Paperback
- Page Count: 304
- Publish Date: September 12 2012
- ISBN10: 081442032X
- Language: English
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The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value
$19.99 Add to cart2019 AXIOM BUSINESS BOOK AWARD WINNER
Featured in Forbes, NPR’s Marketplace, and a Google Talk, The Customer Centricity Playbook offers “actionable insights to drive immediate value,” according to Ne- Author: Fader, Peter
- Binding: Paperback
- Page Count: 136
- Publish Date: October 30 2018
- ISBN10: 1613630905
- Language: English
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business
$35.00 Add to cartMost companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to… [more below]
- Author: Frei, Frances
- Binding: Hardcover
- Page Count: 272
- Publish Date: February 07 2012
- ISBN10: 1422133311
- Language: English
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Secrets of Question-Based Selling: How the Most Powerful Tool in Business Can Double Your Sales Results
$18.99 Add to cart“After I sent my team to the Question Based Selling program, not only was the feedback from the training outstanding, but we experienced an immediate positive impact in results.”–Jim Cusick, vice pre
- Author: Freese, Thomas
- Binding: Paperback
- Page Count: 352
- Publish Date: November 05 2013
- ISBN10: 1402287526
- Language: English
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For the Win, Revised and Updated Edition: The Power of Gamification and Game Thinking in Business, Education, Government, and Social Impact
$18.99 Add to cart“A QUICK BUT THOUGHTFUL LOOK INTO THE PROS AND CONS OF GAMIFICATION….”–Daniel H. Pink, Author, Drive
Why can’t life–and business–be fun? For thousands of years, we’ve created things called games- Author: Werbach, Kevin
- Binding: Paperback
- Page Count: 152
- Publish Date: November 10 2020
- ISBN10: 1613631057
- Language: English
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Superfans: The Easy Way to Stand Out, Grow Your Tribe, and Build a Successful Business
$24.99 Add to cartCustomers, followers, subscribers.
It’s easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are peo- Author: Flynn, Pat
- Binding: Hardcover
- Page Count: 224
- Publish Date: August 13 2019
- ISBN10: 1949709469
- Language: English
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Customer Experience Management: How to Design, Integrate, Measure and Lead
$29.50 Read moreWe are passing through a paradigm shift and surviving in this upcoming paradigm doesn’t seem possible through traditional marketing and management strategies. Today being brand is not a privilege any … [more below]
- Author: Tavsan, Nihat
- Binding: Paperback
- Page Count: 300
- Publish Date: May 07 2018
- ISBN10: 1934690953
- Language: English
